Customer Service Lesson

Maybe the title of the post should have actually read “think carefully about how you react to a customers suggestion near the end of a working day”.

Yesterday was just one of those days, and at the end of it I had one of those customer conversations that you are probably warned about in any customer service 101’s. I got quiet ratty on the phone.

Bottom line – you just cannot do that without a very, very good reason.

Read more