Managing a Businesses online reputation – common sense should prevail

We are becoming pretty familiar with bloggers every now and then ripping into businesses that are providing poor customer service and poor customer experience.

I’m talking here about someone that writes a less than complimentary blog post on a product or service; I am not talking about conversations and threads on an online forum, etc.

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Geek reading material for holidays

a sad, sad list of geek reading material – hopefully good weather in the south-east will mean i won’t get through all of this….

iWoz: From Computer Geek to Cult Icon: How I Invented the Personal Computer, Co-Founded Apple, and Had Fun Doing It

Revolution in The Valley: The Insanely Great Story of How the Mac Was Made

Wikinomics: How Mass Collaboration Changes Everything

The World Is Flat: A Brief History of the Twenty-first Century

On the Edge: the Spectacular Rise and Fall of Commodore

My only respite from total meltdown will be Post Captain by Patrick O’Brian.

Online communication tools and Academia

Now that Jon Udell has moved to Microsoft, it appears that he is in a good position to arbitrate on behalf of ordinary computer users to the geek community. His weekly (or so) podcasts are one of the few places where you can hear the difficulties or potential difficulties of the majority being articulated and sounded out.

A recent podcast available on IT Conversations, was with Geoffrey Bilder of Crossref. Though the discussion was written up in the shownotes as focusing on the importance of link permanence and citation – all very noble things – it was actually much more interesting than those shownotes suggested.

In particular, “what’s new and cool” not fitting in with a sometimes traditional academic community is a reality check for any technology businesss building and designing online communication tools.